Ryzehosting - Issue Affecting All .de Domains – Details zu Vorfällen

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Issue Affecting All .de Domains

Gelöst
Großer Ausfall
Aufgetreten am vor mehr als 1 JahrDauerte 5 Tage
Aktualisierung
  • Gelöst
    UTC
    Gelöst
    Dieser Vorfall wurde behoben.
  • Überprüfung
    UTC
    Überprüfung

    Due to an internal process, an error occurred on 01.03.2025 during the automatic renewal of approx. 850 .de domains. As a result, these domains were temporarily inactive. After intensive coordination with our provider and DENIC, a solution was worked out immediately.

    We will start tomorrow, 05.03.2025, to restore every affected domain - free of charge for the customer. They will then be fully available again. Please note that the restoration process may take some time due to the high manual effort involved.

  • Identifizierung
    UTC
    Identifizierung

    According to information from our registrar, the affected domains have been deleted. Our registrar is in contact to arrange for the domains to be restored. As it is a weekend, processing may be slightly delayed. The exact circumstances are still being investigated.

    Important: All affected domains are in the redemption period (30 days). This means that no domain is permanently lost and all can be restored.

  • Analyse
    UTC
    Analyse

    We are currently experiencing an issue that affects all .de domains. Due to an unknown error on the side of our registrar, all .de domains have entered RGP (Redemption-Grace-Period), which should only occur in case the domain is not renewed. This is clearly not intended and there is no need to renew the Domains! We have already reached out to our registrar to address the situation and are actively working towards a resolution.