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历史记录

6月 2026

本月无故障记录

5月 2026

Connection error DUS<>VEL
  • 已解决
    已解决

    The outage was caused by a failure of the two primary dark fiber lines between Düsseldorf and Velbert. Contrary to what had been agreed, the dark fiber provider had not implemented redundant routing for these lines.

    Due to the failure of both fiber lines, both our connection to Düsseldorf (myLoc) and the backbone connections of our local carriers, NETMOUNTAINS and LWLCom, were interrupted.

    Thanks to the swift response of our NOC and the data center operator NETMOUNTAINS, a third alternative, fully redundant line via a different carrier was brought online in a short period of time, allowing us to resume operations.

    The original dark fibers are now back in service.

    Details about the outage can be found in the traffic report from NETMOUNTAINS: https://status.netmountains.de/incident/907658

  • 持续监控中
    持续监控中

    The problem has been largely resolved; the connection is now back up and running.

    Currently, this is only available via a single path; the network provider is working to restore redundancy as quickly as possible.

  • 更新
    更新

    Currently, both dark fiber links to Düsseldorf are down, which also affects our upstream carriers in Velbert.

    We are waiting for the issue to be resolved. We will get back to you as soon as we receive further information or have taken action.

  • 调查中
    调查中

    Our monitoring system has alerted us to a connection outage between the Düsseldorf and Velbert locations since 11:07 p.m.

    We have already notified the dark fiber service provider and are awaiting a response.

    During the outage, certain IP address ranges used at both locations are restricted or unavailable. We are currently working on a temporary solution until the problem is resolved.

    Both links are currently affected.

4月 2026

Planned Network Maintenance on 24.04.2026
  • 已完成
    星期五 四月 2026 在 上午 4:00
    已完成
    星期五 四月 2026 在 上午 4:00
    维护已成功完成
  • 进行中
    星期四 四月 2026 在 下午 10:00
    进行中
    星期四 四月 2026 在 下午 10:00
    维护正在进行中
  • 已计划
    星期四 四月 2026 在 下午 10:00
    已计划
    星期四 四月 2026 在 下午 10:00

    Dear Customers,

    To ensure the long-term stability and performance of our services, we will be performing essential maintenance on one of our primary transport lines to Amsterdam on April 24, 2026. This work was scheduled on short notice and is critical for improving the overall resilience of our infrastructure.

    The maintenance window is scheduled between 00:00 and 06:00 (CEST/UTC+2). We anticipate that the actual impact period will last no longer than 2 to 3 hours. During this time, you may experience intermittent packet loss or reduced bandwidth. To minimize any disruption, we will proactively reroute traffic through our Frankfurt network PoP for the duration of the work.

    We understand that a similar maintenance occurred recently on March 20, 2026. We sincerely apologize that this additional work is necessary just before the completion of our network expansion.

    Looking ahead: Construction on our new, redundant dark fiber connection to the Digital Realty site in Dusseldorf is nearing completion and remains on track for a May launch. Once this new PoP is operational, we will have the capacity to fully bypass the impact of such maintenance windows in the future.

    Thank you for your continued patience and understanding.

4月 2026 6月 2026

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