Ryzehosting - Notice history

All systems operational

Notice history

Apr 2025

Failure detected on host system ryzen01
  • Resolved
    Resolved

    The technician informed us that there had recently been an issue with a power sub-distribution system in the data center, affecting several servers with Ryzen and Intel Core processors.

  • Monitoring
    Monitoring

    All servers are now being restarted and the host system is being monitored. The reason for this failure is being investigated.

  • Investigating
    Investigating

    We are currently investigating this incident.

Replacing the processors again
  • Completed
    Thursday April 2025 at 10:10 AM
    Completed
    Thursday April 2025 at 10:10 AM

    The processor upgrade has been successfully completed. From now on, all components should meet the intended specifications, and performance should be optimized as expected. We apologize for any inconvenience and thank you for your understanding.

    https://cdn.ryzehosting.com/correct_cpu.png

  • In progress
    Thursday April 2025 at 9:45 AM
    In progress
    Thursday April 2025 at 9:45 AM
    Maintenance is now in progress
  • Planned
    Thursday April 2025 at 9:45 AM
    Planned
    Thursday April 2025 at 9:45 AM

    The processors will be replaced today between 11:45 and 12:45 CET with the designated models with the correct number of cores and threads. We are ensuring that the hardware now meets the original specifications and performance is guaranteed as intended.

Replacing the processors
  • Update
    Wednesday April 2025 at 9:07 AM
    Update
    Wednesday April 2025 at 9:07 AM

    The upgrade was performed, but with processors that have fewer cores and threads than intended. We will monitor the load until this afternoon and then decide whether another upgrade is necessary.

    https://cdn.ryzehosting.com/wrong_cpu.png

  • Completed
    Wednesday April 2025 at 9:00 AM
    Completed
    Wednesday April 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    Wednesday April 2025 at 8:00 AM
    In progress
    Wednesday April 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    Wednesday April 2025 at 8:00 AM
    Planned
    Wednesday April 2025 at 8:00 AM

    Today, April 2, 2025, at 10:00 AM (Europe/Berlin time zone), we plan to replace the 2697v3 processors with 2697v4 processors due to CPU errors and high utilization to improve performance.

    https://cdn.ryzehosting.com/reason_for_maintenance.png

Mar 2025

Crash vom Host Node Xeon 01
  • Resolved
    Resolved

    The bug has been fixed. However, new processors will be installed later today to permanently avoid this problem.

  • Monitoring
    Monitoring

    All servers have been restarted and will be monitored over the next few hours. The issue has been escalated to a technician and will be reviewed throughout the day.

  • Identified
    Identified

    Servers are now restarted and the error is forwarded to the technician

  • Investigating
    Investigating

    A crash of the host system was reported by the monitoring

Issue Affecting All .de Domains
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Due to an internal process, an error occurred on 01.03.2025 during the automatic renewal of approx. 850 .de domains. As a result, these domains were temporarily inactive. After intensive coordination with our provider and DENIC, a solution was worked out immediately.

    We will start tomorrow, 05.03.2025, to restore every affected domain - free of charge for the customer. They will then be fully available again. Please note that the restoration process may take some time due to the high manual effort involved.

  • Identified
    Identified

    According to information from our registrar, the affected domains have been deleted. Our registrar is in contact to arrange for the domains to be restored. As it is a weekend, processing may be slightly delayed. The exact circumstances are still being investigated.

    Important: All affected domains are in the redemption period (30 days). This means that no domain is permanently lost and all can be restored.

  • Investigating
    Investigating

    We are currently experiencing an issue that affects all .de domains. Due to an unknown error on the side of our registrar, all .de domains have entered RGP (Redemption-Grace-Period), which should only occur in case the domain is not renewed. This is clearly not intended and there is no need to renew the Domains! We have already reached out to our registrar to address the situation and are actively working towards a resolution.

Feb 2025

partial failure of the network
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified that some dedicated servers and internal networks have experienced network outages due to a switch failure. The responsible team has been immediately informed and is already working to resolve the issue as quickly as possible.

partial failure of the network
  • Resolved
    Resolved

    Today, starting at around 3:00 a.m., there were partial disruptions in our network. Several dedicated servers were affected. Unfortunately, due to inadequate alarm mechanisms, we only became aware of this problem late, which unnecessarily delayed the resolution.

    The cause was a bug in JunOS that caused 4 access switch bundles to fail. Unfortunately, analyzing the cause was time-consuming.

    We sincerely apologize to all affected customers for this downtime. As compensation, we are offering each affected customer a 3-day credit. At the same time, we will fundamentally revise our alarm systems in order to be able to detect such problems earlier and resolve them more quickly in the future."

  • Investigating
    Investigating

    We have identified all network outages on dedicated servers and internal networks and immediately escalated them to the appropriate team for resolution as quickly as possible.

Emergency reboot of xeon2697v3-1
  • Resolved
    Resolved

    All affected servers, including xeon2697v3-1 , are currently being brought up.

  • Identified
    Identified

    The server xeon2697v3-1 will be restarted shortly due to an unexpected problem.

Feb 2025 to Apr 2025

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